Return & Refund Policy

1. Hygiene & Personal Care Policy

Because Sarvadic Herbal products are artisanal, small-batch personal care formulations (cold-process soaps and topical hair oils), opened or used items cannot be returned or resold due to strict health and hygiene standards under Indian consumer safety norms.

2. Damaged in Transit, Leaking, or Incorrect Items

We stand 100% behind the condition of our products upon arrival. You are fully eligible for a free replacement or prompt refund if:

• The outer parcel or inner bottle arrived crushed, broken, or actively leaking.
• An incorrect item or mismatched quantity was delivered.
• The product seal arrived compromised.

3. 48-Hour Claim Window & Reporting

To report an issue and receive a swift resolution:

1. Notify our customer support team within 48 hours of courier delivery.
2. Send clear photos or a short unboxing video showing the damaged parcel and waybill label to our official WhatsApp support number (+91 63552 99199) or email sarvadicherbal@gmail.com.
3. Our team will verify the claim within 24 hours and immediately initiate a free replacement dispatch or issue a full refund to your original payment mode.

4. Refund Processing Timelines

Approved refunds are processed via UPI / original banking channel within 3 to 5 business days of approval. A digital transaction confirmation screenshot is shared directly with you on WhatsApp.

5. Cancellation Policy

Orders can be cancelled free of charge at any time prior to courier dispatch (typically within 12–24 hours of placement). Once a consignment tracking number is generated and the parcel is collected by the carrier, cancellation is no longer possible.